change-management

The GetAttachmentService returns the content of the attachment file. The GetTicketService returns the attachment id when an attachment is added to a CR/SR. The attachment id returned on the GetTicketService response should be passed as an input parameter to this service.

The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. More information as follows:   This function can be scheduled to run every 15 or 30 mins to receive new tickets created by Verizon or updates to existing ticket. Schedule the GetTicketListService call every 15 or 30 mins with the “fromDate” set to the last time a successful response was received from Verizon (this will ensure no updates are missed). The “toDate” field is optional and will default to the current time if not set. The GetTicketListResponse only returns metadata of the Verizon tickets updated/created. To get more detailed information on the ticket, call the GetTicketService for each ticket returned in the GetTicketListService.

Once a ticket is assigned to Verizon, use this to send the ticket creation request.Verizon responds with a ticket number or error on the sync response.

Check the web service connectivity status.

When a ticket is updated in the customer’s application, use this to share the updates with Verizon.Supports actions including: Cross Reference CRSR * required - Submitted in response to a Verizon proactive request. Used to provide the customer request number to Verizon. Add Comment - Submit comments to Verizon for a specific SR/CR. Request Cancel - Submit a request to cancel an existing SR/CR. Request Close - Submit a request to close an existing SR/CR. Request Suspend - Submit to request that an existing SR/CR be placed on hold. Request Resume - Submit to request that an SR/CR that was on hold be released from hold status. Request Rework - Submit to request a SR/CR to be reworked. Approve Request - Submit an approval to Verizon. Add Attachments - Submit an attachment to Verizon for a specific SR/CR.

The GetTicketService returns detailed information for a particular ticket and the activities performed on the ticket. Call the GetTicketService for each of the tickets received in the GetTicketListService.