UpdateTicketService-post

post

UpdateTicketService-post

When a ticket is updated in the customer’s application, use this to share the updates with Verizon.

Supports actions including:
Cross Reference CRSR * required - Submitted in response to a Verizon proactive request. Used to provide the customer request number to Verizon.
Add Comment - Submit comments to Verizon for a specific SR/CR.
Request Cancel - Submit a request to cancel an existing SR/CR.
Request Close - Submit a request to close an existing SR/CR.
Request Suspend - Submit to request that an existing SR/CR be placed on hold.
Request Resume - Submit to request that an SR/CR that was on hold be released from hold status.
Request Rework - Submit to request a SR/CR to be reworked.
Approve Request - Submit an approval to Verizon.
Add Attachments - Submit an attachment to Verizon for a specific SR/CR.



Resource URL

 
Environment URL
Production

/UpdateTicketService    

Test

https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2/UpdateTicketService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
transactionType
* required
string(50)Indicate the action being requested. Pick one from the list in data format column.Based on the transaction type chosen, additional attributes may be required, which are listed below.
transactionType: addCommentCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: crossreferenceCRSR
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestCancelCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestCloseCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestSuspendCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestResumeCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestReworkCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: approveRequestCRSR
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
contactInfo(Json Array)
contactName
* required
string(80)Customer contact name. For Primary provide Group name, and for Alternate include first and last name.
contactEmail
* required
string(128)Customer contact Email. For Primary it is the group email alias.
contactPhone
* required
string(22)Customer contact phone number.
Primary refers to customers central NOC group or helpdesk toll free number.
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. NPA is the area code and NXX-XXXX is the subscriber number.
contactType
* required
string(100)'Submitter' is required.
Othere types allowed are: Primary Customer Contact, Secondary Customer Contact, Submitter, Requester.
Catagory
* required
string(20)Contact category.
transactionType: addAttachmentCRSR
attachmentFileName
* required
string(100)Adds attachments for the specified Ticket Number.
Comment
optional
string(100)The description of the attachment.
attachmentFile
* required
binaryThe actual data in the attachment.
Attribute Name Type Description
verizonTicketNumberstring(13)The assigned Verizon ticket number.
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.
Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
transactionType
* required
string(50)Indicate the action being requested. Pick one from the list in data format column.Based on the transaction type chosen, additional attributes may be required, which are listed below.
transactionType: addCommentCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: crossreferenceCRSR
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestCancelCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestCloseCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestSuspendCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestResumeCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: requestReworkCRSR
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
transactionType: approveRequestCRSR
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
addedBy
* required
string(50)User name that performed the action or activity.
timestamp
* required
date/timeDate and Time when the action or activity performed.
comment
* required
string(4000)Add comment to an existing Verizon ticket number. When any comment or free style text or a part of server log text needs to be communicated to Verizon. Special charecters are not allowed.
contactInfo(Json Array)
contactName
* required
string(80)Customer contact name. For Primary provide Group name, and for Alternate include first and last name.
contactEmail
* required
string(128)Customer contact Email. For Primary it is the group email alias.
contactPhone
* required
string(22)Customer contact phone number.
Primary refers to customers central NOC group or helpdesk toll free number.
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. NPA is the area code and NXX-XXXX is the subscriber number.
contactType
* required
string(100)'Submitter' is required.
Othere types allowed are: Primary Customer Contact, Secondary Customer Contact, Submitter, Requester.
Catagory
* required
string(20)Contact category.
transactionType: addAttachmentCRSR
attachmentFileName
* required
string(100)Adds attachments for the specified Ticket Number.
Comment
optional
string(100)The description of the attachment.
attachmentFile
* required
binaryThe actual data in the attachment.
Attribute Name Type Description
verizonTicketNumberstring(13)The assigned Verizon ticket number.
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

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