GetTicketListService-post

post

GetTicketListService-post

The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. More information as follows:

 

  • This function can be scheduled to run every 15 or 30 mins to receive new tickets created by Verizon or updates to existing ticket.
  • Schedule the GetTicketListService call every 15 or 30 mins with the “fromDate” set to the last time a successful response was received from Verizon (this will ensure no updates are missed).
  • The “toDate” field is optional and will default to the current time if not set.
  • The GetTicketListResponse only returns metadata of the Verizon tickets updated/created.
  • To get more detailed information on the ticket, call the GetTicketService for each ticket returned in the GetTicketListService.


Resource URL

 
Environment URL
Production

/GetTicketListService    

Test

https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2/GetTicketListService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
dateTimeFrom
* required
object(JSON)In GMT Provide the date and time the ticket list should be generated after.
Note: Limited to last 30 days only (including today).
includeClosed
optional
booleanInclude Closed Ticket in the List….
Defaults to TRUE means by default it will include closed tickets in the returned list.
pageNumber
optional
integerUsed for Pagination if result set exceeds threshold limit. Send the page number to return Pagination:- By Default 1000 items will be returned per request. Page 2 shall include 1001 to 2000.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of element to suppress or include and its corresponding value. Example: IncludeTransactionType, ExcludeTransactionType.
Attribute Name Type Description
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
pageNumberintegerProvides the page number returned.
totalPagesintegerReturns the total number of pages.
verizonTicketNumberstring(13)The assigned Verizon ticket number.
itilTicketTypestring(64)Change.
prioritystringVerizon assigned Priority.
productstringVerizon Product type.
categorystring(22)Verizon CTI Category.
typestring(20)Verizon CTI Type.
itemstring(40)Verizon CTI Item.
impactstringBusiness impact.
urgencystringBusiness urgency.
riskstringRisk to the business.
ticketStatestringVerizon Ticket State (higher level status).
ticketStatusstringVerizon Ticket Status (lower level status).
lastActivityDateTimedate/timeIndicates the last activtiy and/or state/status update on the ticket.
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.
Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
dateTimeFrom
* required
object(JSON)In GMT Provide the date and time the ticket list should be generated after.
Note: Limited to last 30 days only (including today).
includeClosed
optional
booleanInclude Closed Ticket in the List….
Defaults to TRUE means by default it will include closed tickets in the returned list.
pageNumber
optional
integerUsed for Pagination if result set exceeds threshold limit. Send the page number to return Pagination:- By Default 1000 items will be returned per request. Page 2 shall include 1001 to 2000.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of element to suppress or include and its corresponding value. Example: IncludeTransactionType, ExcludeTransactionType.
Attribute Name Type Description
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
pageNumberintegerProvides the page number returned.
totalPagesintegerReturns the total number of pages.
verizonTicketNumberstring(13)The assigned Verizon ticket number.
itilTicketTypestring(64)Change.
prioritystringVerizon assigned Priority.
productstringVerizon Product type.
categorystring(22)Verizon CTI Category.
typestring(20)Verizon CTI Type.
itemstring(40)Verizon CTI Item.
impactstringBusiness impact.
urgencystringBusiness urgency.
riskstringRisk to the business.
ticketStatestringVerizon Ticket State (higher level status).
ticketStatusstringVerizon Ticket Status (lower level status).
lastActivityDateTimedate/timeIndicates the last activtiy and/or state/status update on the ticket.
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

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