CreateTicketService-post

post

CreateTicketService-post

Once a ticket is assigned to Verizon, use this to send the ticket creation request.
Verizon responds with a ticket number or error on the sync response.

Resource URL

 
Environment URL
Production

/CreateTicketService    

Test

https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2/CreateTicketService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
customerName
* required
string(80)Customers name or operating unit requesting the change.
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
category
* required
string(20)Verizon accepted CTI CATEGORY.
type
* required
string(22)Verizon accepted CTI TYPE.
item
* required
string(20)Pick an item from CTI Catalog.
 Download
SourceITIL TypeCategory Type Item Description
Customer, VerizonChange RequestManaged NetworkSecure GatewayAdd/Delete LAN Port MonitoringActivate or deactivate port monitoring on a previously configured LAN port or VLAN.
Customer, VerizonChange RequestManaged NetworkSecure GatewayCustomer Initiated ChangeThis request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." Failure to communicate these changes could impact service and result in an outage and alarms on network monitoring systems. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayCustomer MaintenanceThis is used to provide notice of customer initiated maintenance actions which will impact service and result in an outage and alarms on network monitoring systems. Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Submission of these changes will suppress automated testing and automated notifications of outages. Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayDHCP Configuration - ModifyModify DHCP configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayDNS - ModifyAdd/Delete DNS entries or add/modify/delete DNS domains on a managed DNS server.
Customer, VerizonChange RequestManaged NetworkSecure GatewayEmbedded FW Policy - ModifyModify existing firewall policy on existing managed device (e.g. modify zone-based FW policy on ISR router). Note: This change request is only valid for managed devices which have the embedded firewall feature.
Customer, VerizonChange RequestManaged NetworkSecure GatewayEntity Host Name ChangeRouter or switch configuration changes to change router host name WAN and LAN.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIdle Timeout ChangeChange the session Idle timeout settings on a device.
Customer, VerizonChange RequestManaged NetworkSecure GatewayInterface DeleteDelete an already existing interface on a managed device. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayInterface ModifyModify an existing interface or sub-interface on a managed device. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. change the bandwidth statement. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Address/Subnet Mask ChangeAdd, Delete or Modify an IP address or subnet mask on an existing router or switch interface. The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Network Address Translation - MODIFYThis is to request the modification of the Network Address Translation (NAT) configuration on a managed router.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Network Routed Protocol - MODIFYRouter configuration changes to Modify a Routed Protocol (e.g. IPX, DLSW, RTP, SIP, HSRP, VRRP) ++ This Request type is not supported for all products.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIPS Signature File - ModifyUpdate existing IPS Signature Definition File (SDF) with the current Standard Signature File (Attack Signature). Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. Feature must be activated in the device.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Analog or ISDN DBUChange an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Customer Location InformationChange customer contact information and notification profiles for a location.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Filters/Access-ListsAdd, Delete, Modify access list to managed devices. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. For deletions, the request should describe ACL was being used; e.g. delete access list 10 applied to serial 0. Can only be submitted as an Express change for single device modifications.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Filters/Access-Lists - Single DeviceAdd, Delete, Modify access list to one managed device at a single location. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. For deletions, the request should describe ACL was being used; e.g. delete access list 10 applied to serial 0. Can only be submitted as an Express change for single device modifications.
Customer, VerizonChange RequestManaged NetworkSecure GatewayPassword ChangeChange a device password. DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Customer, VerizonChange RequestManaged NetworkSecure GatewayPrivilege Exec Commands - ModifyChange privilege exec command configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayProtocol/Feature - ModifyChange the existing device configuration for a protocol/feature.
Customer, VerizonChange RequestManaged NetworkSecure GatewayQOS - ModifyModify QoS policy-map or class-map. Cannot be used to add or remove QoS. To change a QoS access list, please use Modify Filters/Access-Lists.
Customer, VerizonChange RequestManaged NetworkSecure GatewayRequest Copy of Router ConfigurationTech support will provide copy of the config. All security credentials will be removed.
Customer, VerizonChange RequestManaged NetworkSecure GatewayRequest for InformationRequest for information regarding the managed solution. Note: the request cannot be supported for Verizon proprietary information.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySNMP Community Strings - Add/Delete/ModifyAdd, Delete or Change an existing community string. DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. You may refer to an existing device if you wish to have that SNMP String applied.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySoftware Vulnerability AssessmentRequest to evaluate network devices and determine impact of a vendor released security advisory. Request must contain specific details about the vulnerability to be assessed. Verizon will provide a list of affected devices only and the vendor's recommended remediation options.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySoftware Vulnerability UpgradeRequest a software upgrade to remediate a device that is affected by a vendor released security advisory. A Software Vulnerability Assessment CMR must be completed prior to submittal and referenced in the remarks. A 2 hour maintenance window to perform the upgrade(s) is recommended. Each request should be limited to 5 sites or less. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySplit Tunneling Network - ModifyModify existing Split Tunneling configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayStatic Route - Add/Delete/ModifyAdd/Delete/Modify static route. This request requires an IP address, mask and next hop destination. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1
Customer, VerizonChange RequestManaged NetworkSecure GatewayURL Filtering Policy - ModifyModify existing URL Filtering policy or configuration. Note: This change request is only valid for managed devices that have the content filtering feature.
VerizonChange RequestManaged NetworkSecure GatewayActivate Previously Configured LAN InterfacesReactivate a previously configured LAN interface.
VerizonChange RequestManaged NetworkSecure GatewayCancel CircuitRemoves a circuit from inventory within ESP. Must also have an F&E order to cancel the circuit. This will only remove the circuit and not remove a managed entity. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayCancel Managed Services - EntitySuspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayCancel Managed Services OnlyAccurately communicate that the customer no longer wants Managed Services at a specific location but still wants to maintain site detail for that non-managed location. This request type should be used in cases where the customers' network location is active but not managed. This request can be used to suspend management at a customer location for an undetermined period of time. Ex. natural disasters, seasonal closings and refurbishing, third party maintenance etc. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayDefault Gateway - ModifyChanges to default routes (including propagation) will be evaluated for network impact.
VerizonChange RequestManaged NetworkSecure GatewayDNS Name ChangeChange the name of a location.
VerizonChange RequestManaged NetworkSecure GatewayRemove EntityEntity is deleted from management and ESP. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayRemove LocationAll entities at the specified location are deleted from management and ESP. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayTACACS/Radius - ModifyModify AAA/TACACS/Radius configuration on a managed device. This is NOT for individual TACACS/Radius account requests. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group.
serviceID(Json Array)
configurationItemID
* required
string(50)This is the Configuration Item Name of the service for which a ticket needs to be submitted. Commonly referred to as CI. For CR/SR, many CI values can be submitted with both these attributes required as a name/value pair.
configurationItemType
optional
string(50)For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id.
ticketCreatedDTTM
* required
object(JSON)Date and time when problem was first observed or when ticket was created in GMT time zone.
impact
* required
string(50)Impact is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved.
values: Critical, High, Medium, Low.
urgency
* required
string(50)Urgency is a measure of how quickly a resolution of the Incident is required.
values: Critical, High, Medium, Low.
problemSummary
* required
string(4000)Short description of the Change or Service Request.
additional Comment
optional
string(16000)This is an optional comment from the customer where further details of the change may be provided.
Attribute Name Type Description
CRSRRequestInfo
impactDescription
* required
string(255)This is a brief description of the impact.
expedite
* required
booleanIf its an emergency then set to true; it defaults to false.
Values: true, false.
title
* required
string(500)This is the title of the transaction.
Value: createChange
environment
* required
string(50)The environment the request device or service belongs to.
Values: Production, QA, Staging, Development.
justification
* required
string(4000)Provide justification for the Change.
backOutPlan
* required
string(1000)Describe the back out plan.
requestedStartDtTm
* required
object(JSON)In GMT, requested start date and time.
requestedEndDtTm
* required
object(JSON)In GMT, requested end date and time.
relatedRequestList(Json Array)
sourceSystem
optional
string(20)The system name the cross reference ticket # was generated in.
relationshipType
* required
string(255)The relationship of the above ticket number, to the change or service requested being submitted. Related request valid values: 'Customer reference, Parent, and Vendor'.
Parent refers to parent CR ticket number.
Vendor refers to vendor or supplier ticket number.
Customer reference refers to Verizon customers Change task number or Service Request number.
Atleast one related request number is required.
Values:
Customer Reference
Parent
Vendor
ticketContact(Json Array)
contactName
* required
string(80)Customer contact name. For Primary provide Group name, and for Alternate include first and last name.
contactEmail
* required
string(128)Customer contact Email. For Primary it is the group email alias.
contactPhone
* required
string(22)Customer contact phone number.
Primary refers to customers central NOC group or helpdesk toll free number.
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. NPA is the area code and NXX-XXXX is the subscriber number.
contactType
* required
string(100)'Submitter' is required.
Othere types allowed are: Primary Customer Contact, Secondary Customer Contact, Submitter, Requester.
customerExtraInfo(Json Array)
name
optional
string(255)The additional data name.
value
optional
string(4000)The additional data value.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
succeeded booleanTrue on success, false on failure.
transactionID string(50)Transaction id that was provided as input parameter to message is returned back.
errorCode stringError code.
errorMessage stringDescription of the error.
errorLevel stringError Level - Critical, Warning, Information.
Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
customerName
* required
string(80)Customers name or operating unit requesting the change.
customerTicketNumber
* required
string(30)Customer Ticket Reference Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
category
* required
string(20)Verizon accepted CTI CATEGORY.
type
* required
string(22)Verizon accepted CTI TYPE.
item
* required
string(20)Pick an item from CTI Catalog.
 Download
SourceITIL TypeCategory Type Item Description
Customer, VerizonChange RequestManaged NetworkSecure GatewayAdd/Delete LAN Port MonitoringActivate or deactivate port monitoring on a previously configured LAN port or VLAN.
Customer, VerizonChange RequestManaged NetworkSecure GatewayCustomer Initiated ChangeThis request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." Failure to communicate these changes could impact service and result in an outage and alarms on network monitoring systems. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayCustomer MaintenanceThis is used to provide notice of customer initiated maintenance actions which will impact service and result in an outage and alarms on network monitoring systems. Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. Submission of these changes will suppress automated testing and automated notifications of outages. Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayDHCP Configuration - ModifyModify DHCP configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayDNS - ModifyAdd/Delete DNS entries or add/modify/delete DNS domains on a managed DNS server.
Customer, VerizonChange RequestManaged NetworkSecure GatewayEmbedded FW Policy - ModifyModify existing firewall policy on existing managed device (e.g. modify zone-based FW policy on ISR router). Note: This change request is only valid for managed devices which have the embedded firewall feature.
Customer, VerizonChange RequestManaged NetworkSecure GatewayEntity Host Name ChangeRouter or switch configuration changes to change router host name WAN and LAN.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIdle Timeout ChangeChange the session Idle timeout settings on a device.
Customer, VerizonChange RequestManaged NetworkSecure GatewayInterface DeleteDelete an already existing interface on a managed device. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayInterface ModifyModify an existing interface or sub-interface on a managed device. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. change the bandwidth statement. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Address/Subnet Mask ChangeAdd, Delete or Modify an IP address or subnet mask on an existing router or switch interface. The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Network Address Translation - MODIFYThis is to request the modification of the Network Address Translation (NAT) configuration on a managed router.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIP Network Routed Protocol - MODIFYRouter configuration changes to Modify a Routed Protocol (e.g. IPX, DLSW, RTP, SIP, HSRP, VRRP) ++ This Request type is not supported for all products.
Customer, VerizonChange RequestManaged NetworkSecure GatewayIPS Signature File - ModifyUpdate existing IPS Signature Definition File (SDF) with the current Standard Signature File (Attack Signature). Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. Feature must be activated in the device.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Analog or ISDN DBUChange an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Customer Location InformationChange customer contact information and notification profiles for a location.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Filters/Access-ListsAdd, Delete, Modify access list to managed devices. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. For deletions, the request should describe ACL was being used; e.g. delete access list 10 applied to serial 0. Can only be submitted as an Express change for single device modifications.
Customer, VerizonChange RequestManaged NetworkSecure GatewayModify Filters/Access-Lists - Single DeviceAdd, Delete, Modify access list to one managed device at a single location. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. For deletions, the request should describe ACL was being used; e.g. delete access list 10 applied to serial 0. Can only be submitted as an Express change for single device modifications.
Customer, VerizonChange RequestManaged NetworkSecure GatewayPassword ChangeChange a device password. DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Customer, VerizonChange RequestManaged NetworkSecure GatewayPrivilege Exec Commands - ModifyChange privilege exec command configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayProtocol/Feature - ModifyChange the existing device configuration for a protocol/feature.
Customer, VerizonChange RequestManaged NetworkSecure GatewayQOS - ModifyModify QoS policy-map or class-map. Cannot be used to add or remove QoS. To change a QoS access list, please use Modify Filters/Access-Lists.
Customer, VerizonChange RequestManaged NetworkSecure GatewayRequest Copy of Router ConfigurationTech support will provide copy of the config. All security credentials will be removed.
Customer, VerizonChange RequestManaged NetworkSecure GatewayRequest for InformationRequest for information regarding the managed solution. Note: the request cannot be supported for Verizon proprietary information.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySNMP Community Strings - Add/Delete/ModifyAdd, Delete or Change an existing community string. DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. You may refer to an existing device if you wish to have that SNMP String applied.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySoftware Vulnerability AssessmentRequest to evaluate network devices and determine impact of a vendor released security advisory. Request must contain specific details about the vulnerability to be assessed. Verizon will provide a list of affected devices only and the vendor's recommended remediation options.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySoftware Vulnerability UpgradeRequest a software upgrade to remediate a device that is affected by a vendor released security advisory. A Software Vulnerability Assessment CMR must be completed prior to submittal and referenced in the remarks. A 2 hour maintenance window to perform the upgrade(s) is recommended. Each request should be limited to 5 sites or less. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, VerizonChange RequestManaged NetworkSecure GatewaySplit Tunneling Network - ModifyModify existing Split Tunneling configuration.
Customer, VerizonChange RequestManaged NetworkSecure GatewayStatic Route - Add/Delete/ModifyAdd/Delete/Modify static route. This request requires an IP address, mask and next hop destination. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1
Customer, VerizonChange RequestManaged NetworkSecure GatewayURL Filtering Policy - ModifyModify existing URL Filtering policy or configuration. Note: This change request is only valid for managed devices that have the content filtering feature.
VerizonChange RequestManaged NetworkSecure GatewayActivate Previously Configured LAN InterfacesReactivate a previously configured LAN interface.
VerizonChange RequestManaged NetworkSecure GatewayCancel CircuitRemoves a circuit from inventory within ESP. Must also have an F&E order to cancel the circuit. This will only remove the circuit and not remove a managed entity. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayCancel Managed Services - EntitySuspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayCancel Managed Services OnlyAccurately communicate that the customer no longer wants Managed Services at a specific location but still wants to maintain site detail for that non-managed location. This request type should be used in cases where the customers' network location is active but not managed. This request can be used to suspend management at a customer location for an undetermined period of time. Ex. natural disasters, seasonal closings and refurbishing, third party maintenance etc. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayDefault Gateway - ModifyChanges to default routes (including propagation) will be evaluated for network impact.
VerizonChange RequestManaged NetworkSecure GatewayDNS Name ChangeChange the name of a location.
VerizonChange RequestManaged NetworkSecure GatewayRemove EntityEntity is deleted from management and ESP. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayRemove LocationAll entities at the specified location are deleted from management and ESP. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
VerizonChange RequestManaged NetworkSecure GatewayTACACS/Radius - ModifyModify AAA/TACACS/Radius configuration on a managed device. This is NOT for individual TACACS/Radius account requests. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group.
serviceID(Json Array)
configurationItemID
* required
string(50)This is the Configuration Item Name of the service for which a ticket needs to be submitted. Commonly referred to as CI. For CR/SR, many CI values can be submitted with both these attributes required as a name/value pair.
configurationItemType
optional
string(50)For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Valid values are: Business Site, DNS Entity Name, DNS Short Name, Circuit, and Service Instance Id.
ticketCreatedDTTM
* required
object(JSON)Date and time when problem was first observed or when ticket was created in GMT time zone.
impact
* required
string(50)Impact is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved.
values: Critical, High, Medium, Low.
urgency
* required
string(50)Urgency is a measure of how quickly a resolution of the Incident is required.
values: Critical, High, Medium, Low.
problemSummary
* required
string(4000)Short description of the Change or Service Request.
additional Comment
optional
string(16000)This is an optional comment from the customer where further details of the change may be provided.
Attribute Name Type Description
CRSRRequestInfo
impactDescription
* required
string(255)This is a brief description of the impact.
expedite
* required
booleanIf its an emergency then set to true; it defaults to false.
Values: true, false.
title
* required
string(500)This is the title of the transaction.
Value: createChange
environment
* required
string(50)The environment the request device or service belongs to.
Values: Production, QA, Staging, Development.
justification
* required
string(4000)Provide justification for the Change.
backOutPlan
* required
string(1000)Describe the back out plan.
requestedStartDtTm
* required
object(JSON)In GMT, requested start date and time.
requestedEndDtTm
* required
object(JSON)In GMT, requested end date and time.
relatedRequestList(Json Array)
sourceSystem
optional
string(20)The system name the cross reference ticket # was generated in.
relationshipType
* required
string(255)The relationship of the above ticket number, to the change or service requested being submitted. Related request valid values: 'Customer reference, Parent, and Vendor'.
Parent refers to parent CR ticket number.
Vendor refers to vendor or supplier ticket number.
Customer reference refers to Verizon customers Change task number or Service Request number.
Atleast one related request number is required.
Values:
Customer Reference
Parent
Vendor
ticketContact(Json Array)
contactName
* required
string(80)Customer contact name. For Primary provide Group name, and for Alternate include first and last name.
contactEmail
* required
string(128)Customer contact Email. For Primary it is the group email alias.
contactPhone
* required
string(22)Customer contact phone number.
Primary refers to customers central NOC group or helpdesk toll free number.
Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. NPA is the area code and NXX-XXXX is the subscriber number.
contactType
* required
string(100)'Submitter' is required.
Othere types allowed are: Primary Customer Contact, Secondary Customer Contact, Submitter, Requester.
customerExtraInfo(Json Array)
name
optional
string(255)The additional data name.
value
optional
string(4000)The additional data value.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
succeeded booleanTrue on success, false on failure.
transactionID string(50)Transaction id that was provided as input parameter to message is returned back.
errorCode stringError code.
errorMessage stringDescription of the error.
errorLevel stringError Level - Critical, Warning, Information.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

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