GetTicketService-post

post

GetTicketService-post

The GetTicketService returns detailed information for a particular ticket and the activities performed on the ticket. Call the GetTicketService for each of the tickets received in the GetTicketListService.

Resource URL

 
Environment URL
Production

/GetTicketService    

Test

https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2/GetTicketService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of elements to suppress or include its corresponding value.
Example: IncludeTransactionType, excludeTransactionType.
fullTicketHistory
optional
booleanIndicate if full history is requested. Pagination will trigger if the list exceeds threshold limits. Defaults to FALSE.
dateTimeFrom
optional
object(JSON)Customers can request activities equal to and after the dateTimeFrom.
pageNumber
optional
integerUsed for Pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL, numbers except zero) Pagination:- By Default 2500 items will be returned per request. Incase of pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
Attribute Name Type Description
ticketHeader(JSON)
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
pageNumberintegerProvides the page number returned.
totalPagesintegerReturns the total number of pages.
verizonTicketNumberstring(13)The assigned Verizon ticket number.
ticketActivity(JSON)
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.
Attribute Name Type Description
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
itilTicketType
* required
string(64)Identifies the ITIL Ticket Type of the change or service being requested.
Values: change_request, service_request.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of elements to suppress or include its corresponding value.
Example: IncludeTransactionType, excludeTransactionType.
fullTicketHistory
optional
booleanIndicate if full history is requested. Pagination will trigger if the list exceeds threshold limits. Defaults to FALSE.
dateTimeFrom
optional
object(JSON)Customers can request activities equal to and after the dateTimeFrom.
pageNumber
optional
integerUsed for Pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL, numbers except zero) Pagination:- By Default 2500 items will be returned per request. Incase of pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
Attribute Name Type Description
ticketHeader(JSON)
succeededbooleanTrue on success, false on failure.
transactionIDstring(50)Transaction id that was provided as input parameter to message is returned back.
pageNumberintegerProvides the page number returned.
totalPagesintegerReturns the total number of pages.
verizonTicketNumberstring(13)The assigned Verizon ticket number.
ticketActivity(JSON)
errorCodestringError code.
errorMessagestringDescription of the error.
errorLevelstringError Level - Critical, Warning, Information.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

Working...