GetTicketService-post

post

GetTicketService-post

The GetTicketService returns detailed information for a particular ticket and the activities performed on the ticket. Call the GetTicketService for each of the tickets received in the GetTicketListService.

Resource URL

 
Environment URL
Production

https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/GetTicketService    

Test

https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/GetTicketService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
version
* required
string(2)Service version of the request. Example: v1 or V1.
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer’s system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
fullTicketHistory
optional
booleanIndicate if full history is requested.
dateTimeFrom
* required
object(JSON)Provide the date and time in GMT. Note: Limited to last 30 days including today.
pageNumber
* required
integerUsed for pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL numbers except zero).
Pagination: By Default 2500 items will be returned per request. In case pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
Pagination will trigger if the list exceeds threshold limits. Defaults to FALSE.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of elements to suppress or include its corresponding value.
Example: IncludeTransactionType, excludeTransactionType.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
transactionID string(50)The Transaction ID that is provided as an input parameter to the message when it’s returned.
succeeded booleanTrue on success, false on failure.
pageNumber intProvides the page number returned.
totalPages intReturns the total number of pages.
ticketHeader object (JSON)Lists the latest information of the Ticket Header and is included on every page.
ticketActivity object (JSON)Lists the Ticket activity log.
Use the sequence number and activity date time fields to compare or order the activtiies according to the timeline.
errorCode stringError code.
errorLevel stringError Level - Critical, Warning, Information.
errorMessage stringDescription of the error.
Attribute Name Type Description
version
* required
string(2)Service version of the request. Example: v1 or V1.
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer’s system.
verizonTicketNumber
* required
string(13)Verizon Ticket Number.
fullTicketHistory
optional
booleanIndicate if full history is requested.
dateTimeFrom
* required
object(JSON)Provide the date and time in GMT. Note: Limited to last 30 days including today.
pageNumber
* required
integerUsed for pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL numbers except zero).
Pagination: By Default 2500 items will be returned per request. In case pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
Pagination will trigger if the list exceeds threshold limits. Defaults to FALSE.
filterOn
optional
objectUse this to suppress certain transactiontypes or activities from being returned in the response. Provide a list of elements to suppress or include its corresponding value.
Example: IncludeTransactionType, excludeTransactionType.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
transactionID string(50)The Transaction ID that is provided as an input parameter to the message when it’s returned.
succeeded booleanTrue on success, false on failure.
pageNumber intProvides the page number returned.
totalPages intReturns the total number of pages.
ticketHeader object (JSON)Lists the latest information of the Ticket Header and is included on every page.
ticketActivity object (JSON)Lists the Ticket activity log.
Use the sequence number and activity date time fields to compare or order the activtiies according to the timeline.
errorCode stringError code.
errorLevel stringError Level - Critical, Warning, Information.
errorMessage stringDescription of the error.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

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