GetTicketListService-post

post

GetTicketListService-post

The GetTicketListService returns the lists of tickets created or updated during the timeframe (fromDate and toDate) sent in the request. More information as follows:

 

  • This function can be scheduled to run every 15 or 30 mins to receive new tickets created by Verizon or updates to existing ticket.
  • Schedule the GetTicketListService call every 15 or 30 mins with the “fromDate” set to the last time a successful response was received from Verizon (this will ensure no updates are missed).
  • The “toDate” field is optional and will default to the current time if not set.
  • The GetTicketListResponse only returns metadata of the Verizon tickets updated/created.
  • To get more detailed information on the ticket, call the GetTicketService for each ticket returned in the GetTicketListService.


Resource URL

 
Environment URL
Production

https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/GetTicketListService    

Test

https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest/GetTicketListService    

Name Values Description
Content-Type

accept
(required)

Attribute Name Type Description
version
* required
string(2)Service version of the request.  Example: v1 or V1.
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer’s system.
itilTicketType
optional
string(13)Identifies the ITIL Ticket Type of the issue being reported. Example: Incident, Change, Service Request, Problem.
dateTimeFrom
* required
object(JSON)Provide the date and time in GMT. Note: Limited to last 30 days including today.
dateTimeToobject(JSON)Provide the date and time in GMT or leave it empty to default to current timestamp. Note: Limited to last 30 days including today.
includeClosed
optional
booleanIncludes Closed Tickets in the list, which is the default.
pageNumber
* required
integerUsed for pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL numbers except zero). Pagination:- By Default 2500 items will be returned per request. In case of pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
filterOn
optional
objectUse this to suppress certain transactiontypes or activtiies from being returned in the response. Provide a list of element to suppress or include and its corresponding value. Example: IncludeTransactionType, ExcludeTransactionType.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
transactionID string(50)The Transaction ID that is provided as an input parameter to the message when it’s returned.
succeeded booleanTrue on success, false on failure.
pageNumber intProvides the page number returned.
totalPages intReturns the total number of pages.
itilTicketType string(64)Incident.
priority stringVerizon assigned Priority.
product stringVerizon Product type.
category string(22)Verizon CTI Category.
type string(20)Verizon CTI Type.
item string(40)Verizon CTI Item.
ticketState stringVerizon Ticket State (higher level status).
ticketStatus stringVerizon Ticket Status (lower level status).
lastActivityDateTime date/timeIndicates the last activtiy and/or state/status update on the ticket.
errorCode stringError code.
errorLevel stringError Level - Critical, Warning, Information.
errorMessage stringDescription of the error.
Attribute Name Type Description
version
* required
string(2)Service version of the request.  Example: v1 or V1.
transactionID
* required
string(50)Alpha numeric unique identifier to uniquely identify each request from the customer’s system.
itilTicketType
optional
string(13)Identifies the ITIL Ticket Type of the issue being reported. Example: Incident, Change, Service Request, Problem.
dateTimeFrom
* required
object(JSON)Provide the date and time in GMT. Note: Limited to last 30 days including today.
dateTimeToobject(JSON)Provide the date and time in GMT or leave it empty to default to current timestamp. Note: Limited to last 30 days including today.
includeClosed
optional
booleanIncludes Closed Tickets in the list, which is the default.
pageNumber
* required
integerUsed for pagination if result set exceeds threshold limit. Send the page number to return the next page (valid values are ALL numbers except zero). Pagination:- By Default 2500 items will be returned per request. In case of pagination is triggered due to threshold limits breached, page 1 represents first 2500 activity objects. Page 2 represents 2501-5000 activities.
filterOn
optional
objectUse this to suppress certain transactiontypes or activtiies from being returned in the response. Provide a list of element to suppress or include and its corresponding value. Example: IncludeTransactionType, ExcludeTransactionType.
Attribute Name Type Description
verizonTicketNumber string(13)The assigned Verizon ticket number.
transactionID string(50)The Transaction ID that is provided as an input parameter to the message when it’s returned.
succeeded booleanTrue on success, false on failure.
pageNumber intProvides the page number returned.
totalPages intReturns the total number of pages.
itilTicketType string(64)Incident.
priority stringVerizon assigned Priority.
product stringVerizon Product type.
category string(22)Verizon CTI Category.
type string(20)Verizon CTI Type.
item string(40)Verizon CTI Item.
ticketState stringVerizon Ticket State (higher level status).
ticketStatus stringVerizon Ticket Status (lower level status).
lastActivityDateTime date/timeIndicates the last activtiy and/or state/status update on the ticket.
errorCode stringError code.
errorLevel stringError Level - Critical, Warning, Information.
errorMessage stringDescription of the error.

Body Parameters


Name Values Description
body
(required)

Sample Request

 

Please login to send the sample request and get a reponse back.

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